Title Image

Covid-19 -Travel with Flexibility

Flexible Booking

We understand that travel can feel a little uncertain right now, therefore we want to reassure you that we are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

See our full terms and conditions here.

New Zealand’s borders are currently closed with managed isolation a requirement, with the exception of a bubble with the Cook Islands.

Keep an eye on the NZ Unite Against Covid website for updated border restrictions, as Haka Lodges cannot be held liable for refusal of entry.


We understand that the world is ever-changing right now in terms of borders and bubbles opening and closing, therefore we want to reassure you that we offer flexible bookings:

  • Cancel your reservation up until 48hrs prior to your stay with no charge
  • 100% accommodation credit applies if you cannot make your reservation (due to COVID-19 restrictions)
  • Booking amendments (such as date or room type) can be made at check-in with no charge (subject to availability and additional charges may apply depending if upgrading).
  • These conditions apply to direct bookings only and do not apply if booking a non-refundable rate. If you have booked via a third party e.g., you will need to adhere to their terms and conditions.


    If you are staying with Haka Lodges, you can be reassured that your health and safety is our number one priority and therefore we will be undertaking the following activities:

  • Following the World Health Organisation (WHO) advice, we are undertaking additional measures to adhere to the latest hygiene practices. These include cleaning and disinfecting door and window handles, kitchen and bathroom counter tops and taps on a regular basis.
  • We will also be undertaking more frequent cleaning to meet the WHO guidelines.
  • We request our guests to follow the hygiene guidelines from WHO including the regular washing of hands.Hand sanitiser will also be readily available throughout our lodges.
  • Our processes will be updated based on the latest guidelines.
  • Please refer to the World Health Organisation (WHO) or the New Zealand Covid-19 website for latest guidelines.


    The NZ Covid Tracer app helps you protect yourself, your whānau (family) and the community by enabling faster contact tracing. Download the app before you travel to New Zealand so you’re ready to start tracking the places you visit.


    Should you need to amend your booking date owing to updated border restrictions etc, our flexi-booking policy allows you to change your accomodation date for free up to 48hrs before your booking date. If you would like to amend your booking please contact the relevant Haka Lodge or email [email protected].


    If you have any questions, please view our standard terms and conditions. Alternatively our team would be happy to discuss your queries with you.

    Haka Lodge Auckland: (0) 9 379 4559 | [email protected]
    Haka Lodge Paihia (0) 9 402 5637 | [email protected]
    Haka Lodge Taupo (0) 7 377 0068 | [email protected]
    Haka Lodge Queenstown (0) 3 442 4970 | [email protected]