What are the check in and check out times?
Check in is from 2pm to 5pm, but we do offer late check in if you are arriving in Auckland during the night.
Check out is by 10am, but if you would like to check out a little later please let us know and this can sometimes be arranged for an extra fee. If you would like to leave your bags with us before/after your stay please let us know, we are happy to help.
Do you have parking?
We do not have any car parking spaces, however there is plenty of street parking available on the roads around our property. You can get up to 2 hours free during the day, and it’s totally free between 6pm and 8am every day.
Is there any lockable storage?
Yes! Our amazing bunk beds have large under-bed storage lockers big enough to fit a large backpack or medium-sized suitcase. You need to provide your own padlock (we sell these at reception) & all luggage is stored at the owner’s risk. All of our private rooms are lockable via a key.
Are we allowed to bring alcohol?
You’re welcome to drink alcohol that you have purchased in the common areas. Please don’t take alcohol into your bedroom and we ask you to be mindful of our other guests – we enjoy a drink or two but we are definitely not a party lodge!
Is smoking allowed?
Haka Lodge Ponsonby has a strict no-smoking policy throughout the property – this includes vaping and e-cigarettes. You’re welcome to smoke outside, but we ask that you smoke away from the building to be considerate to our other guests.
Why do you need my credit card during booking?
We require credit cards as a security measure. Please note, we will charge this if you fail to show up for your booking, leave without paying, you cause any damage, or cause the fire alarm to go off (it is a $1,500 charge!). Please be careful around heaters and take care when cooking.
Can you provide me with a proof of address?
Yes, we definitely can! If you want to open a bank account in New Zealand because you are here on a work visa, we will (for a $5 fee) write a letter stating that our address is your proof of address. It’s a quick and easy process.
Do I need to bring my sleeping bag or pillowcase?
No thank you, we provide all bedding. Please do not bring your own sleeping bag or linen. Just relax in our clean sheets and blankets and enjoy the comfiest hostel mattresses in Auckland!