CHECK IN IS FROM 2PM TO 5PM
If you are arriving after 5pm, please email us at [email protected] to arrange a late check-in. If you would like to leave your bags with us before/after your stay please let us know, we are happy to help.
CHECK OUT IS BY 10AM
- Before checking out, please strip your bed:
- 2 x sheets
- Pillowcase ( x 2 if you are in a double bed)
- Don’t forget to hand back your key!
- Charges apply for lost keys.
RECEPTION HOURS ARE FROM 9AM to 5PM
KITCHEN HOURS ARE FROM 7AM TO 10.30PM
- Please ensure that you wash, dry and put away all your dishes after use
- Remember to clean the microwave or oven hobs if you make a spill and wipe down chopping boards
- Please take the time to separate your recycling and use our recycling bins
LAUNDRY HOURS ARE 2PM TO 10PM
LOUNGE IS OPEN 24 HOURS
Please keep the noise to a minimum between 10pm – 9am.
QUIET TIME IS FROM 10:00PM TO 9AM
We ask that you respect your fellow guests and keep any noise down from 10pm – 9am.
SMOKING OR VAPING IS NOT ALLOWED IN THE BUILDING
YOU ARE WELCOME TO DRINK ALCOHOL IN THE COMMON AREAS UNTIL 10:00PM
Please do not take alcohol into the bedrooms and please be mindful of our other guests. No drinking is allowed after 10:00pm, we ask that you stop or move into one of Ponsonby’s many bars to continue your night.
ONE-PERSON BEDS ARE MADE FOR ONE PERSON AT A TIME
If you would like to sleep two in a bed, please book a (private) room. If you are in a dorm room and sleep two in a bed and make your fellow guests feel uncomfortable, we will have to ask you to leave.