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FAQS For Haka Lodge Queenstown

What are the check in and check out times?

Check in is from 3pm to 8pm. Please do let us know in advance if you want to check in later than this so that we can arrange a late check-in for you. 

Check out is by 10am, but if you would like to check out a little later please let us know and this can sometimes be arranged for an extra fee. If you would like to leave your bags with us before/after your stay please let us know, we are happy to help.

Do you have parking?

Due to our central Queenstown location, our car park is relatively small; parking spaces are therefore allocated on a first-come-first-served basis. However, there is also free on-street parking opposite the hostel on Malaghan Street, and outside the hostel from 4pm–10am. There is no charge for our carpark. Please come and talk to us if you have any problems finding a space when you arrive.

Is there any lockable storage?

Yes! All of our lodges have slightly different facilities, however most of our amazing bunk beds have large under-bed storage lockers big enough to fit a large backpack or medium-sized suitcase. You must provide your own padlock (we sell these at reception) & all luggage is stored at the owner’s risk. All of our private rooms are accessed via key.

Are we allowed to bring alcohol?

You are welcome to drink alcohol that you have purchased in the common areas. Please do not take alcohol into the bedrooms and we ask you to be mindful of our other guests – we enjoy a drink or two but we are not a party lodge!

Is smoking allowed?

Haka Lodge Queenstown has a strict no-smoking policy throughout the lodge – this includes e-cigarettes and vaping. You are welcome to smoke outside, but we ask that you smoke away from the building to be considerate to our other guests.

Why do you need my credit card during booking?

We require credit cards as a security measure. Please note, we will charge this if you fail to show up for your booking, leave without paying, you cause any damage, or cause the fire alarm to go off (it is a $1,500 charge!). Please be careful around heaters and take care when cooking.

Do I need to bring my sleeping bag or pillowcase?

No. We provide all bedding. Please do not bring your own sleeping bag or linen. Just relax in our clean sheets and blankets and enjoy the comfiest hostel mattresses in Queenstown!

What are the house rules?

Great question! Please visit this page to find out about what parts of the lodge are open when, and what to do with your dirty sheets.

What are your Terms & Conditions?

Please feel free to read the Haka Lodges Ts&Cs.